TERMS AND CONDITIONS OF USE AND SALE – 2GAME PRO LTDA

1. Company Information

The 2Game Brasil store and the website www.2game.hk are operated by:

2Game Digital Limited acts as the corporate controller and infrastructure provider for the group, but is not the seller of the products and services offered to Brazilian consumers and does not assume direct consumer responsibility. All sales, billing, customer support, and obligations related to the Services provided in Brazil are the sole responsibility of 2Game Pro Ltda.

2. Acceptance of Terms

By accessing the site, creating an account, browsing, adding items to the cart, completing a purchase, or using any functionality of 2Game Brasil ('Services'), you declare that:

• you have read, understood, and agree to these Terms and Conditions of Use and Sale ('Terms');
• you have the legal capacity to enter into contracts or are authorized by a legal guardian;
• you agree to comply with all applicable laws and regulations.

These Terms should be read in conjunction with our Privacy Policy and our Shipping, Exchanges, and Returns Policy.

3. Definitions

• "2Game Brasil" or "we": 2Game Pro Ltda.
• "User" or "you": any person who accesses the site or makes purchases.
• "Digital Products": digital keys, activation codes, licenses, DLCs, additional content, credits, subscriptions.
• "Gift Cards": prepaid cards or digital codes.
• "Physical Products": tangible items, such as clothing and accessories.
• "Third-Party Platforms": Steam, PlayStation, Xbox, EA, Ubisoft, Epic, etc.

4. Account, Eligibility, and Information Accuracy

To use certain features, you may need to create an account with true, complete, and up-to-date information.

You are responsible for:

• maintaining the confidentiality of login and password;
• all activities conducted under the account;
• immediately reporting any unauthorized use.

It is prohibited to:

• create an account with a false identity;
• maintain multiple accounts to bypass limits;
• sell, assign, or transfer the account without authorization.

5. Product Types and Important Notices

We offer:

• Digital Products
• Gift Cards
• Physical Products

Important notices:

• Some items have region, language, or platform restrictions — check before purchasing.
• Digital Products and Gift Cards are delivered exclusively within the user's account. We do not send keys via email.
• Items in the cart do not reserve price or stock.
• Products may require specific hardware or software; it is the User's responsibility to verify requirements.

We strive for accuracy in information, but variations may occur.

6. Orders and Contract Formation

By completing an order, you make a purchase offer.

The contract is formed only after:

• payment confirmation; and
• order confirmation by 2Game Brasil (via account or site notification).

We may refuse or cancel orders in cases of:

• suspected fraud;
• obvious pricing error;
• data inconsistency;
• violation of these Terms.

In case of cancellation after billing, we will refund amounts according to legislation and specific policy.

7. Pricing, Payments, and Anti-Fraud

Prices may change without prior notice.

Unless otherwise indicated, prices do not include third-party fees.

By providing payment data, you declare you are authorized to use them.

Transactions may be subject to risk analysis, verification, or cancellation.

8. Delivery of Digital Products and Gift Cards

Digital Products and Gift Cards are delivered exclusively via key/code displayed within the User's account at www.2game.hk.

Delivery is considered complete when the key/code is made available in the User's account order panel.

After availability, the User is responsible for:

• storing the code securely;
• not sharing it;
• using it on the correct platform (Steam, Xbox, PSN, etc.).

2Game Brasil is not responsible for:

• loss, disclosure, or misuse of the code after delivery;
• redemption in an incompatible account or region;
• bans or restrictions applied by Third-Party Platforms;
• unilateral changes made by publishers.

9. Delivery of Physical Products

Shipment to the address indicated at checkout.

Delivery times are estimated and may vary.

Risk transfers to the User after recorded delivery.

10. Refunds, Cancellations, and Right of Withdrawal

Our detailed policy is described in the Shipping, Exchanges, and Returns Policy.

In general:

• Digital Products are non-refundable after the key is viewed;
• Physical Products follow the rules of the Consumer Defense Code.

We may deny refunds in cases of:

• abuse;
• misuse of the code;
• fraud.

11. Acceptable Use and Prohibitions

It is prohibited to use the Services for illegal activities, fraud, rights violations, region bypassing with VPN, unauthorized resale, etc.

12. Intellectual Property

All content is protected by intellectual property rights.

13. Third-Party Platforms and Services

We are not responsible for the operation or rules of Third-Party Platforms.

14. Disclaimers, Warranties, and Exemptions

Services offered "as is," without warranties beyond those required by law.

15. Limitation of Liability

Where applicable, limited to the amount paid for the related product.

16. Indemnification

You agree to indemnify 2Game for violations or misuse.

17. Privacy

Governed by the Privacy Policy available on our website.

18. Suspension, Termination, and Changes

We may modify, suspend, remove products, or terminate accounts that violate these Terms.

19. Changes to These Terms

Updates will be published on the website. Continued use indicates agreement.

20. Governing Law and Jurisdiction

Governed by the laws of Brazil. Chosen jurisdiction: Barueri – SP, except for consumer's privileged forum.

21. Contact